Hub KBA Reference Lists
Centralized reference lists used across the Hub knowledge base — programs, agencies, abbreviations, and external resources.
Disability Hub MN |
KBA Reference Lists |
Created: 02.10.2026 |
Table of Contents
Subcategories (by Top-Level Category) 2
Purpose
Maintain centralized, approved lists to support consistent categorization, tagging, titling and findability— without duplicating information across KBAs. This is a controlled reference source; the Hub Knowledge Base Standards document explains how to apply these lists.
Overview
- Categories/subcategories 🡪 the Hub’s “file cabinet drawers”
- Labels 🡪 sticky notes that help you find items across drawers
- Titles/phrasings 🡪 what’s written on the folder tab and common ways people describe it
Category Reference List
Use this section to choose the correct category/subcategory (“Where would staff browse if search didn’t work?”)
Top-Level Categories
Category | Definition | Use When Article is About | Article Examples |
|---|---|---|---|
Healthcare | Health coverage programs and related billing | Coverage, enrollment, program overview | Why did I get a premium bill? |
Economic Assistance | food and cash assistance programs | SNAP, MFIP, Housing Support, cash programs | How do I apply for SNAP? |
Services & Supports | disability services and long-term supports | waivers, CFSS, supports/services, assessments, service authorization | How do I get CFSS? |
Housing | housing needs and housing resources | rent help, homelessness/shelter, eviction, housing navigation | Where can I get help with rent? |
Benefits Planning | how programs work together and “what happens if…” planning | benefit interactions, transitions, comparisons, planning scenarios | What happens to my benefits if I start working? |
Work & Income | work supports and income-related benefits | SSI/SSDI, work incentives, unemployment insurance | Can I work while on SSI? |
Hub Info & Overview | Hub service information and how to use it | What the Hub can/can’t do, materials & event requests, | What cant the Hub help with? |
Subcategories (by Top-Level Category)
Healthcare
- Medical Assistance (MA) — Use when: MA eligibility, renewals, MA case situations (including spenddown)
- MA-EPD — Use when: MA-EPD eligibility, premiums, working with disabilities
- Managed Care — Use when: plan enrollment, plan choices, networks; refer plan-specific coverage questions to the health plan
- SNBC — Use when: SNBC plan enrollment/eligibility and plan choice
- Medicare — Use when: Medicare basics and coordination questions
- Billing — Use when: premium billing, spenddown billing/payment questions, invoices/amount owed
Economic Assistance
- SNAP — Use when: SNAP eligibility, application, renewal, reporting changes
- MFIP — Use when: MFIP eligibility, benefits, requirements
- Housing Support — Use when: Housing Support rules, moves, payments
- Cash Assistance — Use when: other cash programs (non-MFIP) or general cash assistance questions
Services & Supports
- Waivers — Use when: waiver access, eligibility, services, service planning
- CFSS — Use when: CFSS eligibility, services, budgets, workers, how CFSS works
Work & Income
- Disability & Work Incentives — Use when: working while on benefits and work rules
- SSI — Use when: SSI program rules, eligibility, work impacts
- SSDI — Use when: SSDI program rules, eligibility, work impacts
- Unemployment Insurance — Use when: UI eligibility, claims, next steps
Housing
Master Label List
Use this section to apply approved labels for tagging and reporting (“What is this article about across the whole KB?”)
Programs & Benefits
Preferred Label | Definition/Scope | Use When Topic Is | Search Terms | Notes |
|---|---|---|---|---|
medical assistance | MN Medical Assistance (MA) program | MA | Ma, medicaid | apply even if filed under MA subcategory |
ma-epd | MA for Employed Persons with Disabilities | MA-EPD eligibility/premiums | employed persons with disabilities | keep hyphenation consistent |
managed care | MA delivered through a health plan (MCO) | plan enrollment, choices, networks | mco, health plan, snbc | plan-specific coverage → refer to plan |
snbc | Special Needs BasicCare | SNBC enrollment/plan choice | snbc | |
medicare | Medicare program | Medicare basics/coordination | part a, part b, part d | |
snap | Supplemental Nutrition Assistance Program | SNAP eligibility/apply/renew | food stamps, food support | |
mfip | Minnesota Family Investment Program | MFIP benefits/requirements | cash for families | |
housing support | Housing Support (formerly GRH) | Housing Support rules/moves/payments | grh | |
ssi | Supplemental Security Income | SSI topics | supplemental security income | |
ssdi | Social Security Disability Insurance | SSDI topics | social security disability | |
unemployment insurance | Unemployment Insurance (UI) | UI eligibility/claims | ui, unemployment | |
waivers | HCBS waivers broadly | waiver overview/how to access | hcbs | |
cadi waiver | CADI waiver | CADI-specific content | cadi | optional if you keep waiver types distinct |
dd waiver | DD waiver | DD waiver content | developmental disabilities waiver | optional |
bi waiver | BI waiver | BI waiver content | brain injury waiver | optional |
cfss | Community First Services and Supports | CFSS eligibility/services/usage | cfss services, cfss budget |
Topics/Issues
Preferred Label | Definition/Scope | Use When Topic Is | Search Terms | Notes |
|---|---|---|---|---|
eligibility | eligibility criteria | who qualifies | eligible | |
enrollment | joining/being placed on program/plan | enrolling or being assigned | sign up | |
renewal | renewals/recertification | renewing benefits | recertification | |
billing | invoices/amount owed/payments | “why did I get a bill,” payments, invoices | invoice, amount owed | often paired with program label |
premium | monthly premium owed | premium amounts/payment questions | premium bill | often paired with ma-epd |
spenddown | spenddown rules/payments | spenddown explanation/payment | spend down, ma | |
coverage | what is covered (general) | coverage basics (not plan-specific) | covered services | plan specifics → refer |
denied | denial outcome | benefits/coverage denied | denied | may pair with appeal |
overpayment | overpayment/repayment | overpayment, pay back, repayment | paid back | |
coordination | how programs work together | Medicare/MA or multi-program coordination | coordination of benefits, cob | |
housing | housing navigation | general housing support/navigation | housing help | when Housing is the “issue,” not the category |
homelessness | unhoused/at risk | shelter/unsheltered resources | homeless | |
eviction | eviction risk/notice | eviction prevention/resources | eviction notice |
Service Types/Supports
Preferred Label | Definition/Scope | Use When Topic Is | Search Terms | Notes |
|---|---|---|---|---|
in-home support | in-home help across programs | home support options across CFSS/waivers/PCA | home care, personal care | |
pca | Personal Care Assistance | PCA-specific or PCA-to-CFSS transition questions | pca, personal care | include only if high-use |
case management | case manager/service coordination | case management questions | case manager | |
respite | respite services | respite options/access | short-term care | often paired with caregiver |
caregiver support | caregiver supports/resources | caregiver supports are primary focus | caregiver help | |
assistive technology | AT devices/services | devices/adaptive equipment | adaptive equipment, at | |
home modifications | housing-related accessibility changes | ramps/grab bars/mods | modifications | |
transportation | transportation supports | rides/access issues | rides, transit |
Actions/Processes
Preferred Label | Definition/Scope | Use When Topic Is | Search Terms | Notes |
apply | applying for benefits | application steps | apply for benefits | cross-program |
mnchoices | Long-term services and supports (LTSS) assessment process | MnCHOICES scheduling, preparation, timelines, next steps | mn choices, mnchoices assessment, ltcc | |
report changes | reporting changes | income/household change reporting | report income | cross-program |
service agreement | authorization/approval allowing services to be delivered and paid | approval, ending, checking status | sa, service authorization, approved services | |
appeal | appeal process | challenging eligibility decisions | fair hearing | keep high-level |
complaint | complaint/grievance | filing complaints | grievance | |
change plan | switching health plans | plan change steps | switch plan | managed care-related |
required documents | proofs/verifications | what docs are needed | verification |
Audience
Preferred Label | Definition/Scope | Use When Topic Is | Search Terms | Notes |
caregiver | family/friend caregiver | guidance differs for caregivers | parent caregiver | |
provider | service provider/agencies | provider-facing content | agency | |
benefit coach |
Title & Phrasing Reference
Use this section to write consistent titles and add phrasings that reflect how Hub staff search.
Titles
Use question titles for most KBAs:
- How do I… [steps or process]
- What is… [definitions or explanations]
- Why did I/Why am I… [common “call driver” questions]
- Where can I… [resources or referrals]
Use statement titles only for overviews/reference:
- Managed care overview
- Housing Support overview
Phrasings
Add short phrasings that reflect:
- Common informal names [example: food stamps]
- Acronyms and abbreviations [example: ebt]
- Alternate program names or legacy names [example: grh]
- Common caller-language wording [example: lost coverage, snbc spenddown]
Example
- Title: How do I apply for SNAP?
- Phrasings: food stamps; EBT; food support; apply for food benefits
Change Log
Use this section to record updates to categories, labels and conventions.
- Date:
- What changed:
- Reason for change:
- Approved by:
- Effective date (optional):
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