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How we write, review, and escalate inside the Hub — KBA standards, BLU, contributor guide, reference lists.
9 articles
The standard template Hub staff use when authoring a new Knowledge Base Article — title, purpose, Q&A, internal notes, and tags.
How knowledge base content is organized and maintained so it stays consistent, findable, accessible, and user-centered.
Quick-start guide for anyone authoring or updating a Hub KBA — workflow, voice, structure, and the review checklist before publishing.
Checklist reviewers run before approving a Hub KBA — accuracy, accessibility, plain language, internal notes, and tag hygiene.
The official Disability Hub MN knowledge base taxonomy — parent categories, subcategories, and which articles live where.
Centralized reference lists used across the Hub knowledge base — programs, agencies, abbreviations, and external resources.
Recommended parent categories, subcategories, and search-optimized tags for Hub KBAs — grouped by caller intent rather than agency jargon.
When to create a BLU request vs. redirect the caller — authorization rules, case-specific questions, and the Hub's escalation flow.
Printable PDF showing every Hub knowledge base article grouped by parent category and subcategory — useful for onboarding and team review.
