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• Work & BenefitsworkSSISSDIMA

  What Changes When I Start Working?

  Plain-language overview of what happens to disability benefits when someone starts working or works more hours — across SSI, SSDI, MA, and housing.

• Work & BenefitsUnemployment InsuranceUIMN DEEDeligibility

  Unemployment Insurance Job Aid

  Q&A walkthrough of Minnesota Unemployment Insurance — eligibility, how to apply, reporting, and how UI interacts with other benefits.

• Work & BenefitsworkearningsSNAPGA

  How Work Affects Economic Assistance Programs

  How earnings change SNAP, GA, MSA, MFIP, Housing Support, and other Minnesota cash/food programs — written for staff helping callers plan ahead.

• Services & SupportrefugeeRCARMAresettlement

  Refugee Support: Resettlement, Benefits & Language Access

  Initial reception services, RCA/RMA, Refugee Employment Services, language access, and when to refer to a resettlement agency or ILCM.

• Services & SupportMnCHOICESassessmenteligibilitylong-term services and supports

  MnCHOICES Assessment Overview

  What a MnCHOICES assessment is, who it serves, how it works, and what happens after — including reassessments and service authorizations.

• Services & SupportCFSSCommunity First Services and SupportsPCACSG

  CFSS Talking Points & FAQ

  What Community First Services and Supports is, how it replaces PCA and CSG, eligibility, the agency vs. budget models, and common scenarios.

• Safety & RightsPHIprivacyHIPAAauthorization

  What Hub Staff Can & Can't Share

  Which caller roles can access private information, how to verify authority, and what staff may and may not say on a call.

• Safety & RightsPHIprivacyROIAREP

  Who Can Receive Private Information

  Authorization verification rules — which caller roles allow access to private information, and how often staff must re-verify that authority.

• Safety & RightsMAARCvulnerable adultmandated reportermaltreatment

  MAARC: Reporting Vulnerable Adult Maltreatment

  How to recognize suspected vulnerable adult maltreatment, the Hub's mandated-reporter responsibilities, and how to file with the MAARC.

• Safety & RightsPHIprivacyHIPAAincident reporting

  Accidental PHI Disclosure — What to Do

  Step-by-step guide for staff who accidentally share Protected Health Information with the wrong person — how to report, document, and learn from it.

• Money & Financial ToolstaxesEITCCTCSaver's Credit

  Tax Referrals & Resources

  Where to send callers for free tax help, what tax credits matter for people with disabilities (EITC, CTC, Saver's Credit), and what NOT to advise.

• Money & Financial ToolsABLESpecial Needs TrustSNTfirst-party SNT

  ABLE Accounts vs. Special Needs Trusts

  Purpose: To help Hub staff explain the key differences between ABLE accounts and Special Needs Trusts (SNTs), and when each may be a better fit for a person with a disability.

• Money & Financial ToolsABLEMinnesota ABLE PlansavingsSSI

  Understanding ABLE Accounts

  To help Hub staff explain what ABLE accounts are, who can open them, and how they affect benefits and contributions.

• Hub Procedures & StandardsKBAtagscategoriestaxonomy

  Recommended Categories & Tags

  Recommended parent categories, subcategories, and search-optimized tags for Hub KBAs — grouped by caller intent rather than agency jargon.

• Hub Procedures & StandardsKBAstandardscontent guidelinesaccessibility

  Hub KBA Standards

  How knowledge base content is organized and maintained so it stays consistent, findable, accessible, and user-centered.

• Hub Procedures & StandardsKBAreviewchecklistaccessibility

  Hub KBA Reviewer Checklist

  Checklist reviewers run before approving a Hub KBA — accuracy, accessibility, plain language, internal notes, and tag hygiene.

• Hub Procedures & StandardsKBAreferenceprogramsagencies

  Hub KBA Reference Lists

  Centralized reference lists used across the Hub knowledge base — programs, agencies, abbreviations, and external resources.

• Hub Procedures & StandardsKBAcontributor guideauthoringworkflow

  Hub KBA Contributor Quick Guide

  Quick-start guide for anyone authoring or updating a Hub KBA — workflow, voice, structure, and the review checklist before publishing.

• Hub Procedures & StandardsKBAtaxonomycategoriessubcategories

  Hub KB Category Structure

  The official Disability Hub MN knowledge base taxonomy — parent categories, subcategories, and which articles live where.

• Hub Procedures & StandardsKBAtemplateauthoringstructure

  Hub KBA Template

  The standard template Hub staff use when authoring a new Knowledge Base Article — title, purpose, Q&A, internal notes, and tags.

• Hub Procedures & StandardsBLUescalationauthorizationcase-specific

  BLU Request Guidance

  When to create a BLU request vs. redirect the caller — authorization rules, case-specific questions, and the Hub's escalation flow.

• Housinghousingrent assistanceSection 8vouchers

  Ways to Pay for Housing

  The main programs that make housing more affordable — rent assistance, vouchers, income-based housing, MSA Housing Assistance, and emergency help.

• Housingsupported livingsupervised livingHousing SupportCRS

  Supported Living Options

  Plain-language explanations of supervised and supported living settings in Minnesota — Housing Support, CRS, AFC, assisted living, and more.

• Housinghousinghousing searchHousingLinkHB101

  Housing Search Tips

  Practical guidance to share with people searching for housing in tight Minnesota markets, including affordability strategies and where to look.

• HousinghousingVaultplanningsupport levels

  Housing Planning Tools & Vault Paths

  Tools for callers who aren't ready to search yet — sorting needs vs. wants, support levels, privacy, and how the Vault paths help them plan.

• Housinghousingjob aidHB101HousingLink

  Housing Job Aid

  Central job aid for housing calls — purpose, scope, decision points, and the trusted Minnesota resources Hub staff should reach for first.

• Housinghousingaffordable housingrent assistanceSection 8

  Affordable Housing Basics

  What affordable housing means, the main types in Minnesota, and where to direct people for rent assistance, planning help, or supported living.

• Health Coverage & Medical ProgramsSNBCspenddownre-enrollmentmissed payment

  SNBC Spenddowns & Re-Enrollment

  What happens to SNBC coverage when someone has a spenddown, misses payments, or needs to get back into a plan after a lapse.

• Health Coverage & Medical ProgramsSNBCoptions counselingmanaged carelead agency

  SNBC Options Counseling & Roles

  How to help callers compare SNBC plans, what options counseling covers, and the roles of the Hub, lead agencies, and health plans.

• Health Coverage & Medical ProgramsSNBCenrollmentplan changesdisenrollment

  SNBC Enrollment & Plan Changes

  How to enroll in, change, or disenroll from a Special Needs Basic Care plan, including effective dates and what changes mid-year.

• Health Coverage & Medical ProgramsSNBCSpecial Needs Basic CareI-SNBCmanaged care

  SNBC Basics & Eligibility

  What Special Needs Basic Care is, the difference between integrated (I-SNBC) and non-integrated plans, and who qualifies.

• Health Coverage & Medical ProgramsSNBCSpecial Needs Basic CareI-SNBCmanaged care

  SNBC Guide

  End-to-end walkthrough of Special Needs Basic Care — plan types, enrollment, coverage, and where to send callers for more help.

• Health Coverage & Medical ProgramsLanguage LineinterpreterROIverification

  Helping Non-English-Speaking Callers

  What Hub staff should do when a caller does not speak English — Language Line procedure, translated materials, and interpreter documentation.

• Health Coverage & Medical ProgramsMSHOSNBCMinnesota Senior Health Optionsspenddown

  MSHO & SNBC Spenddown Billing Q&A

  Common spenddown and billing questions for Minnesota Senior Health Options and Special Needs Basic Care, written for DHS-adjacent customer service staff.

• Health Coverage & Medical ProgramsMHCPFFSFee-for-Servicepharmacy

  MHCP Fee-for-Service Pharmacy

  What the MHCP Fee-for-Service pharmacy program covers, the role of Prime Therapeutics, and how to help callers fill prescriptions on FFS.

• Health Coverage & Medical ProgramsMedicarePart APart BPart C

  Medicare Guidance for Hub Staff

  Plain-language Q&A covering Medicare Parts A/B/C/D, enrollment windows, dual-eligibility, and when to refer callers to SHIP or 1-800-MEDICARE.

• Health Coverage & Medical ProgramsMAMedical Assistancespenddowneligibility

  MA Spenddown

  Help Hub staff explain what a Medical Assistance spenddown is, who has one, how it works each month, and what happens when payments are missed.

• Health Coverage & Medical Programsmanaged careMHCPPMAPMinnesotaCare

  Minnesota Managed Care Plans

  Explains what managed care is under Minnesota Health Care Programs, the types of plans available, and how to help callers compare options.

• Health Coverage & Medical ProgramsMA-EPDMedical Assistanceworkearnings

  MA-EPD Job Aid

  Medical Assistance for Employed Persons with Disabilities — eligibility, premiums, how earnings affect coverage, and when to refer to a financial worker.

• Health Coverage & Medical ProgramsMAreferralsSNAPMSA

  MA Referral for Other Benefits

  When and how to refer Medical Assistance applicants to other Minnesota benefit programs such as SNAP, MSA, GA, MFIP, and Housing Support.

• Health Coverage & Medical ProgramsMedicareI-SNBCMSHOgrace period

  Medicare Grace Periods for I-SNBC & MSHO

  How Medicare grace periods work for Integrated SNBC and MSHO enrollees — coverage continuity, premium timelines, and what to tell callers.

• Health Coverage & Medical ProgramsverificationsdocumentsMASNAP

  How to Submit Verifications

  Quick reference for submitting verifications or documents for Minnesota program cases — accepted methods, where to send them, and what to expect.

• Health Coverage & Medical ProgramsMAMA-EPDMinnesotaCareSNAP

  Apply for Minnesota Programs

  How people can apply for Minnesota benefit programs online, on paper, or in person — including MA, MA-EPD, MinnesotaCare, SNAP, and MSA.

• Health Coverage & Medical ProgramsMAapplicationsverificationsDHS-5223

  After a Minnesota Program Application

  What happens after someone submits a Minnesota benefit application — verifications, processing time, eligibility notices, and county/tribal/MNsure routing.

• Safety & Rightscrisismental health988Mobile Crisis

  Crisis Response One-Pager

  Printable Hub crisis-response one-pager — what to do, who to call, and how to get a participant connected to help right now.

• Hub Procedures & StandardsreferenceonboardingcategoriesPDF

  KBAs by Category — Printable Reference

  Printable PDF showing every Hub knowledge base article grouped by parent category and subcategory — useful for onboarding and team review.