Safety & Rights

Privacy & PHI, sharing information, MAARC reporting, and the decision-making supports that protect participants.

5 articles · 1 subcategories

Overview

Which caller roles can access private information, how to verify authority, and what staff may and may not say on a call.

Authorization verification rules — which caller roles allow access to private information, and how often staff must re-verify that authority.

How to recognize suspected vulnerable adult maltreatment, the Hub's mandated-reporter responsibilities, and how to file with the MAARC.

Step-by-step guide for staff who accidentally share Protected Health Information with the wrong person — how to report, document, and learn from it.

Printable Hub crisis-response one-pager — what to do, who to call, and how to get a participant connected to help right now.